Your protection tools

Casinova Casino responsible gambling tools

You must be 18+ to play, and every Casinova Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a limit

Gaming Control Board Curaçao OGL/2005/4730/390, audited by GLI and QUINEL

Keeping it in hand

What you know before you play

Worth a glance before you open an account, or when someone asks who stands behind it.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2005/4730/390

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Built-in safeguards

Controls that sit inside your account

Nothing here is hidden in fine print: these are the controls we put in every account by default.

Cap your top-ups

The account caps how much you can pay in over a period you choose. Switch it on before your first session, when your budget is fresh and not after a los

When a night turns costly

A loss limit stops a bad run from reaching your pocket; it counts net losses over the period and blocks further staking once the line is crossed. Choose it when wagers feel larger than you planned.

From an hour to three

Reminders pop up while you play, so an hour does not become three unnoticed. Set them if you tend to lose track of the clock or play late on a work night.

Take a breather?

A pause freezes your account for a set break without closing it permanently. Take one when you want distance, for instance after a heavy week or before payday.

From limits to no access

Self-exclusion locks you out of Casinova Casino for a chosen stretch and cannot be undone early. Choose it when limits have not held and you want the decision taken out of your hands.

Changing your settings

Your first limit, your own terms

That a change means phone calls or paperwork; it is a short trip through your own profile.

Straight after login

Pick your own guardrail

Choose the limit you want to change: deposits, losses or time in play. Each one has its own screen and its own period.

Daily or weekly?

Pick how long the limit should run and read what the screen says about it. A lower limit suits a fresh start, not a comeback.

Seen, then confirmed

Save the change, then reopen your profile to see the figure listed. If it is missing, reach us through live chat before you play.

Three services

When you want a person, not a setting

The people below answer free and without judgement, and families can call them too.

Gambling Helpline Aotearoa

A free line that answers at any hour, every day of the week, for anyone worried about their own play or someone else's, and nothing said there is passed on. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counsellors who work with gamblers and their whānau in person or by phone, with eighteen clinics around the country and weekday hours from morning to late afternoon. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand page that spells out what harm looks like, gives practical tips and points to local support near where you live. safergambling.org.nz

Cooling off or closing the door

Pause your play for a while. A pause stops you playing for a set stretch of hours or days without closing anything, and you start it from the same place in your account as your limits. Once it runs out, play is possible again.

Close access for the long run. Self-exclusion shuts your access to Casinova Casino for a long period of months or up to two years, and it cannot be lifted early. The operator applies it across its platforms when someone shows signs of harm.

One account, one decision. No national register covers online casinos here, so your casino account is where you exclude yourself. If you want someone to talk it through first, the Gambling Helpline Aotearoa is free to ring.

Age checks and family support

Hold your documents close. Signing up requires 18+ and identity documents before a first payout, so a minor cannot play on loans or borrowed cards. A relative's details cannot be borrowed either.

The shared family device. Installing blocking software on the shared laptop or phone puts a fence around gambling sites for everyone who uses it. House rules on device use work better than a single conversation.

Talk, then ring together. Say what you noticed without blaming anyone, then ring Gambling Helpline Aotearoa on 0800 654 655 together. It is free, answers around the clock and advises relatives as well as players.

Is play still entertainment for you?

Spotting these early leaves room to act while choices still feel small: a limit set before play, or a pause, is the first step most people take. Casinova Casino treats gambling as entertainment with a cost, never as a way to earn.

None of these is a verdict, but a few together are worth a second look:

You play past the time you planned
Spending goes beyond what you set aside
You chase a loss to get it back
You keep play quiet from family
Borrowing money has entered the picture
Play crowds out sleep or work
Stopping feels harder than starting

Limits and help

Tighter any time, looser never straight away

Casinova Casino answers these at the account level, plainly, because you should not have to dig for them.

Can I change a deposit limit I set last week?+

Yes, from the same place in your account where the limit was first set. Lowering it applies right after you save it, while raising it is handled by our support team rather than on the spot.

What does a cooling-off period do to my account?+

Your account keeps your balance and history but no deposits or play are allowed for the period you choose. Play is possible again once that period ends, without needing to ask us to reopen it.

Why do I need to prove I am 18 or older?+

Because online casino play in New Zealand starts at 18, and we verify identity and age before an account is activated. Uploading proof of identity and address once is enough, and it protects every player on the site.

My brother plays too much. Can the helpline advise me too?+

Yes, Gambling Helpline Aotearoa takes calls from relatives and friends as well as from players, around the clock and free of charge. You can also ask us to exclude a household member, since our platforms can block a customer showing signs of harm.

I want my account shut permanently. Where do I ask?+

Email our support team and say you want the account closed for good rather than paused. They confirm the closure in writing, and the self-exclusion we apply can last up to two years on all our platforms.

Does a self-exclusion lift before the period I chose?+

No, it runs for the whole period you picked, and asking sooner will not shorten it. That is what makes it dependable: the decision you made while calm is the one that holds.