Verification

Casinova Casino: Get verified and collect your winnings without delay

Our licence requires every player to be checked, and the review at Casinova Casino usually takes 19 hours.

Start verification

Gaming Control Board Curaçao OGL/2005/4730/390, audited by GLI and QUINEL

Check facts

Unverified today, paid out tomorrow

One table answers the question that stalls most withdrawals: who asks, and how long the wait is.

Checking company

Casinova Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2005/4730/390

Review time

19 hours

Deadline

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

First-try file

A complete verification file

This block settles the small mistakes that turn one upload into three rounds of e-mail.

Shoot it flat in daylight

Before you shoot anything, put the identity document on a dark, flat surface in daylight and capture all four corners, with no finger over the text.

One page that proves home

Your address paper has to be recent and carry your full name next to the street line, so a utility bill or bank statement works better than a screenshot.

Match the name, keep the edges

For the payment step, mask nothing but the middle digits: the copy needs the name on the card or wallet matching your account, plus the visible edges.

Nineteen hours, then news

Once the file lands, a reviewer reads it within 19 hours and writes to you either way, so keep an eye on the inbox you registered with.

Before the upload

Your papers, and what each one settles

After reading this you will know which copy answers which question before the reviewer asks it.

Proof of identity

ConfirmsYour name, face and date of birth

Must showPhoto page, sharp, all corners visible

Proof of address

ConfirmsWhere you actually live

Must showYour name, full address, recent date

Payment method confirmation

ConfirmsThe card or wallet is yours

Must showName, last digits, issuer visible

Withdrawal on hold

Points where proof is asked

From the moment you register, the timing of each check follows our licence, not a queue.

Small play, big sum

When a sum far above your usual pattern arrives, we run an extra identity and payment check before the money moves.

Your age, confirmed

At sign-up we confirm you are 18 or over; if anything about the profile seems off, we ask again before a payout.

Send your ID first

On your first cash-out, the licence says we must know who is collecting, so we ask for ID and address proof before the payment leaves.

Raising your cap

When you ask for a higher deposit limit, we confirm it fits your income, which means a quick look at identity and funds.

Show the trail behind your balance

At any point after your first deposit, our Gaming Control Board Curaçao licence may require a look at where your money comes from. Expect this step as routine for a licensed operator, never as an accusation.

During the review, one or more of these may be requested.

Payslips from your employer
Recent bank statements
A property sale agreement
Records of an investment payout
Dividend or pension statements

When your upload bounces back

Replace your expired card. Once the expiry date on your ID has passed, we cannot accept it, because a lapsed document proves nothing. Renew the card, then photograph the new one Send the front and back after renewal

Match the spelling exactly. Details on the bill differ from the name and address on your profile, so the reviewer cannot link the two. Update your profile to the exact spelling Send a bill in that same name

Photo beats screenshot. A screen grab loses the fine detail and can be edited, so only a direct photograph of the physical paper will do. Photograph the paper itself, flat on a table Keep the whole page inside the frame

Check still pending

What happens before the money moves?

Casinova Casino clears most checks inside a day, so these answers stay short and specific for New Zealand players.

How long does the verification check take once I upload?+

Counted from the moment your files arrive complete, 19 hours is the usual turnaround. Players who send crisp, matching copies often hear back sooner. A blurred edge or a different name spelling adds a second look.

Which regulator licenses the casino and what is the number?+

Before your first deposit, the licence line is worth checking: Gaming Control Board Curaçao supervises this operation under OGL/2005/4730/390. Casinova Casino N.V., registered in Curaçao as 874733, holds it.

Why does the casino want to know where my money comes from?+

By the time a source of funds question arrives, nothing is being implied about you. The licence requires operators to know where money comes from and to keep criminal cash out of play. Your answers simply show the funds belong to you.

When will I be asked for my documents?+

From the moment you open an account, the casino may ask, and it always asks before the first withdrawal leaves. Registration and the first deposit are the two early points where a request can appear.

Do I need to upload the same papers more than once?+

Usually no. One accepted set covers the account, though an expired ID or a change of address brings a fresh request when the old copy no longer matches.

What should I do if my document gets rejected?+

After a rejection, read the note that comes with it and send a clearer version of that same paper. Live chat reaches a person in about 4 minutes, and [email protected] takes the details directly.